At Kamli Creations, we value your trust and strive to provide you with a smooth shopping experience. This policy explains how order cancellations, returns, and refunds are handled for purchases made on our website.
1. Order Cancellation
- Orders can be cancelled within 24 hours of purchase or before dispatch, whichever is earlier.
- Once the order is shipped, cancellation is not possible.
- To request a cancellation, please contact us at Email: sales@kamlicreations.com
Phone: +91 78500-78883 with your order details.
2. Returns & Exchanges
- We accept returns only if the product is defective, damaged, or incorrect at the time of delivery.
- Return requests must be made within 7 days of receiving the order.
- Products must be unused, in original packaging, and with all tags intact.
- Certain items (e.g., custom-made, personalized, hygiene-related products) are non-returnable unless defective.
3. Refund Process
- Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days via the original payment method (as per Razorpay guidelines).
- For prepaid orders, refund timelines depend on your bank/card issuer.
- For COD (Cash on Delivery) orders, refunds will be issued via bank transfer or store credit.
4. Partial Refunds
Refunds may be partial in the following cases:
- Items returned with missing parts or packaging
- Items returned after the return window
- Items showing signs of use not due to our error
5. Non-Refundable Cases
We do not offer refunds for:
- Orders cancelled after shipping
- Products damaged due to misuse or negligence
- Digital products once downloaded/accessed
6. How to Initiate a Return/Refund
- Email us at [support email] with:
- Order number
- Reason for return/cancellation
- Photo/video proof (for defective/damaged products)
- Our team will review your request and guide you through the process.
7. Contact Us
If you have questions about our Cancellation & Refund Policy, contact:
📧 Email: sales@kamlicreations.com
📞 Phone: +91 78500-78883